FREQUENTLY ASKED QUESTIONS
WHAT IS SOFT PLAY?
Soft play is a play area that consists of soft foam material. Our equipment does not contain any wood or sharp edges, so it’s perfect for our littlest humans to explore, play, and socialize safely. It’s also a great way to help with gross motor development!
IS SOFT PLAY SAFE?
Yes! We take pride in our equipment. Our custom-made equipment is produced in the United States and designed specifically to ensure that our kiddos can have fun and stay safe at the same time!
WHAT AGE IS SOFT PLAY BEST FOR?
Soft play is most suitable for kids between 0 and 5 years old.
WHERE CAN YOU SET UP?
We can set up wherever your heart desires! Our equipment is compatible in indoor or outdoor settings! All we need is a 12ft x 14 ft area for the Harper and a 12ft x 16ft area for the Olivia to set everything up. If the event is outdoors, please make sure the grass is mowed, the sprinklers are turned off, and the area is flat. When the temperatures get warmer, it is encouraged to prepare a shaded area to ensure the equipment doesn’t get too hot.
HOW LONG IS THE RENTAL PERIOD? CAN WE MAKE IT LONGER?
The base price includes 4 hours of rental time. If you would like to extend this amount of time, it will be an additional $50 per extra hour.
HOW LONG DOES SET UP AND PICK UP TAKE?
We need 60-90 mins to get everything set up. Please have a clear path for us bring the equipment in and make sure the area is prepared for installation prior to our arrival.
Once your event is over, we’ll arrive to pick up the equipment. Pick up usually takes around 60 mins to complete. To ensure your $150 security deposit can be returned, please make sure the play equipment is returned to the original set up position and the ball pit balls are in the ball pit. This will help make the clean up process as smooth and fast as possible!
WHAT HAPPENS IF IT RAINS?
Since all our equipment is made of foam, moisture will ruin the equipment. We completely understand that weather is stressful to plan an event around, but if there is a chance of rain in the forecast on the day of the event, we will not be able to set up the equipment outside. To accommodate this, we’ll work with you to ensure that a backup indoor plan is developed to deal with weather events.
WHAT IS REQUIRED TO BOOK MY DATE?
We require 25% of the total and a signed contract to be completed in order to book your date. You will then get a final invoice that is due 7 days prior to the event.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, debit cards, and cash. Please be advised sales tax and credit card fees are not included in the price shown.
IS THERE A DELIVERY FEE?
There is no delivery fee for local events. If the event is outside of our typical event radius, there is a chance that additional fees will be required for delivery.
WHAT IF I NEED TO RESCHEDULE OR CANCEL?
Life is busy and we understand that things come up. If you need to cancel your event and it’s 14 days or more before the planned event, we’ll issue a 100% refund. If the event is less than 14 days away, a refund will not be issued, but we’ll work with you to figure out a rescheduled date.
HOW DO YOU CLEAN THE EQUIPMENT?
Nothing is more important to us than your kiddo’s health and safety! We run each and every one of the 3,000 ball pit balls through our sterilization machine before each event. Additionally, we use a medical grade cleaner called Clean Smart to make sure all the equipment is ready to go. Clean Smart is safe to be used around kids and pets and kills 99.9% of bacteria, viruses, colds, and even coronavirus!